Below are the terms and conditions under which any products listed on our website or sold in our physical store are supplied. Please read these terms and conditions carefully before ordering any products from our website or store. By placing an order, you are agreeing to our terms and conditions.

We recommend that you print or save a copy of these terms and conditions for future reference.

At the “Summary” stage of the checkout process, you must check the box next to the sentence “I have read and accept the terms and conditions” in order for your order to be accepted. If you do not, it means you do not agree with our terms and conditions, and it will not be possible to complete purchases on the online store.

1. INFORMATION ABOUT US

The website www.carlossilva.com is owned by Carlos P. Silva Unipessoal Lda., with registered office at Travessa do Giestal, 38 A, 1300-278 Lisbon – Portugal.

Company Tax Number: 503956325

2. YOUR CONDITIONS

By placing an order through our website, you guarantee that:

(2-1) You are legally capable of entering into binding contracts;

(2-2) You are at least 18 years old.

3. SERVICE AVAILABILITY

We only supply orders with billing and delivery addresses in Mainland Portugal and the archipelagos of Madeira and the Azores.

4. CONTRACT CONDITIONS

4.1 After placing an order, you will receive an email acknowledging receipt of your order ("Order Acknowledgement"). Please note this does not mean your order has been accepted. Your order represents an offer to purchase a product from us. All orders are subject to acceptance, and if accepted, you will receive a confirmation email (“Order Confirmation”). The contract ("Contract") will only be formed once we send you the order confirmation.

4.2 The Contract will only apply to the products confirmed in the order confirmation. We are not obliged to supply any other products which may have been part of your order until such items have been confirmed in a separate confirmation email.

5. OUR TERMS

5.1 We may provide links on our website to other companies’ websites, whether affiliates or not.

We do not guarantee the quality of products purchased from these companies and are not responsible for the warranties on products sold by them.

5.2 This statement does not affect your legal rights. You will be notified when a third-party seller is involved in a transaction, and we may disclose customer information relating to that transaction to the third-party seller.

6. LIABILITY

The products are your responsibility from the moment of delivery.

Ownership of the products only passes to you when we receive full payment of all amounts due, including delivery charges.

7. PRICE AND PAYMENT

7-1 All product prices are shown on our website. If you find a product or service without a price, please notify us at carlossilva@carlossilva.com, as this is likely a system error.

Product prices and delivery charges are subject to change at any time, although these changes will not affect orders we have already confirmed. All prices include VAT at the current rate.

7-2 Payment for all products must be made by bank transfer or cash on delivery.

8. WARRANTY

We guarantee that any product purchased through our online store will, at the time of delivery, conform to its description, be of satisfactory quality, and fit for the purposes for which products of this kind are normally supplied.

9. WRITTEN COMMUNICATIONS

Portuguese law requires some of the information or communications we send to you to be in writing or on another durable medium that is easily accessible. By using our website, you agree that communication with the online store will be primarily electronic. We will contact you by email or through notices on our website. For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information, and other communications provided to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

10. FORCE MAJEURE

10-1 We shall not be liable for any failure or delay in performing any of our obligations under a contract caused by events outside our reasonable control (force majeure).

10-2 A force majeure event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation):

(a) Strikes or protests;

(b) Civil unrest, rebellion, invasion, terrorist attack or threat of terrorist attack, war (declared or not) or threat or preparation for war;

(c) Fire, explosion, storm, disaster, flood, earthquake, subsidence, epidemic or other natural disaster;

(d) Inability to use railways, motor transport, aircraft, or other means of public or private transport;

(e) Inability to use public or private telecommunications networks; and

(f) Acts, decrees, legislation, regulations, or restrictions of any government.

10-3 Our performance under any contract is deemed to be suspended for the period that the force majeure continues, and we will have an extension of time for performance during that period. We will use our reasonable efforts to overcome the effects of the force majeure event or to find a solution to fulfill our obligations under the contract.

11. SEVERABILITY

If any of these terms and conditions or any provisions of the contract are determined by a competent authority to be invalid, unlawful, or unenforceable to any extent, that term, condition or provision will, to that extent, be severed from the remaining terms, conditions and provisions, which will continue to be valid to the fullest extent permitted by law.

12. ENTIRE AGREEMENT

12-1 These terms and conditions and any document expressly referred to constitute the entire agreement and supersede all previous discussions, correspondence, negotiations, understandings or agreements relating to the subject matter of any contract.

12-2 Both parties acknowledge that, in entering into this contract, neither party relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or referenced documents.

13. LAW AND JURISDICTION

In general, the relationship with our customers arising from the provision of services contained on our website is subject to Portuguese law and jurisdiction. Customers of our website acknowledge and voluntarily accept all the terms mentioned above.